Creating Predefined Case Teams and Assigning Case Teams to Cases using APEX

Trigger to Create Case Team Member Role:

Trigger CreateMemberRole on user (before insert,before update)

{

caseteamrole cr=new caseteamrole();

cr.accesslevel='edit';

cr.name='test';

cr. PreferencesVisibleInCSP=true;

insert(cr);

}

Trigger to Create Predefined Case Team:

trigger CreateCaseTeam on User (before insert,before update) 

{

caseteamtemplate ct;

caseteamrole cr;

caseteamtemplate c;

try{

cr=[select id from caseteamrole where name=:'test'];

ct=[select id,name from caseteamtemplate where name=:'test'];

c=ct;

}

catch(Exception e)

{

if(ct==null)

{

//create case team template

c=new caseteamtemplate(); 

c.Description='test';

c.Name='test';

insert(c);

}

}

//add case team member to pre defined case team

caseteamtemplatemember cm=new caseteamtemplatemember();

cm.memberid=trigger.new[0].id;

cm.teamroleid=cr.id;

cm.teamtemplateid=c.id;

insert(cm);

}

caseteamtemplaterecord cttr=new caseteamtemplaterecord();
cttr.parentid=trigger.new[0].id;
caseteamtemplate ct=[select id from caseteamtemplate where name=:'test'];
cttr.teamtemplateid=ct.id;
}

Assigning Case Team to a Case:

Trigger AssignToCase on user (before insert,before update)

{

caseteamrole cr=new caseteamrole();

cr.accesslevel='edit';

cr.name='test';

cr. PreferencesVisibleInCSP=true;

insert(cr);

}